Look into a booking
Tell us what went wrong with a booking and a person at FERIK looks into it and replies in your case.
Concierge
A real person when something goes wrong
Open a case in the app and a person at FERIK replies in the same thread. A case you open for an active trip carries that trip’s destination and dates.
Concierge
What you can do
When something goes wrong
A case is read and answered by a person. Anything that moves money goes through FERIK’s own staff tools and the policy you already agreed to.
When a vendor declines
If a vendor declines a booking you have paid for, that part of your payment goes back to your FERIK Wallet and you are told. Ask in your case what to do next.
Reach your vendors
On the day, the Today page in the app lists your bookings with each vendor’s phone, email and WhatsApp where they have given one.
Ask about a charge
A person at FERIK can explain what you paid and what is being held.
Flag something urgent
A safety concern opens an urgent case and alerts the FERIK safety staff who are signed in at that moment. If no one is signed in, the case waits until staff open it. In an emergency, call 112 first.
Rate the help
When a case is resolved you can rate how it went.
What you should expect
Each priority has a response target that FERIK staff set and can change.
Priority
Every case is urgent, high, normal or low
In the app
Replies arrive in your case
Targets
FERIK staff set a response target for each priority
112
Call first in an emergency
Ready to book?
You do not have to wait for something to break
Have a question before you pay? Open a case and ask.
