Talk to the right team
If it is about a trip, a booking or a payment, use Support from your account: the case is tied to your account and a person replies in the app.
Concierge
Anything about your trip, a booking, a vendor or a payment, when you have an account.
- ✓ A person at FERIK replies in the same thread in the app
- ✓ Help asked for during an active trip carries that trip
General enquiries
Press, partnerships and anything not tied to an account.
- ✓ hello@connectahub.com
List your business
For businesses who want to join FERIK Hub or are mid-verification.
- ✓ business@connectahub.com
- ✓ A person reviews your documents
Send us a message
For anything that is not urgent and not tied to a live booking. If your trip is happening right now, use Concierge instead.
Do not send card numbers, passwords or ID documents by email. We will never ask for them this way.
Ready to book?
Something wrong right now?
If you are mid-trip, use Support in the app rather than this form.