Trust travels with you.

Vendors, hosts, drivers, service professionals and businesses are verified before they can appear in FERIK search or in the planners’ picks: KYC for individuals and small vendors, KYB for registered companies. A FERIK reviewer checks the documents each one submits and approves, rejects or asks for changes. An approval lasts 12 months. Verified businesses carry a visible badge, and staff can suspend or remove a business, which takes it out of search and off its public profile.

Card payments are processed by Paystack. You type your card number only on Paystack's payment page; FERIK never sees or stores it. FERIK then holds your payment and pays the vendor after the date of the service has passed, and no sooner than 7 days after you pay. If a vendor declines a booking you have paid for, that part is refunded to your FERIK Wallet. Wallet balances are a ledger kept by FERIK.

FERIK is served over HTTPS. Passport and ID numbers, NIN and BVN, payout bank account numbers and uploaded verification documents are encrypted before they are stored. Staff pages are limited by role, and what staff do on them is recorded in an audit log.

FERIK does not sell personal data. From Settings you can ask for a copy of your data or ask for your account to be deleted; a person reviews deletion requests, and some records must be kept for legal reasons. The Privacy Policy says what is collected and who it is shared with.

Prices are in naira and shown before you confirm. On top of a vendor's price, the only fee FERIK adds is the 4% booking fee on event tickets, shown at checkout. Each vendor's cancellation terms are shown before you book. If a vendor declines a booking you have paid for, or an organiser cancels an event, you are refunded to your FERIK Wallet; for anything else, raise a dispute in Support and FERIK staff decide. Businesses pay a commission when a booking is paid out. See Pricing.

From the app you can raise a dispute, report a safety issue, send an SOS to your trusted contacts or open a support case. Disputes and safety alerts are reviewed by FERIK staff. FERIK is not an emergency service: in an emergency, call 112.